A Flexible & Adaptive Approach

We build out a roadmap for the ideal path to engagement by understanding what drives your customers and where these overlap with your business goals

The Right Approach for Your Project Goals

We will assist with your team’s success by supplying digital product innovation, user experience management, and digital transformation programs using our design philosophy and technology-driven approaches. Whether they be inner or outer, empathy for your customer’s needs is the key driver to the success and implementation of your projects. Our goal is to create transformative experiences which are user concentrated and we can assist in projects ranging from design sprint based digital prototype innovation to research and strategy based, full customer and user experience lifecycles.

Focused on Innovation, we prioritize screen functionality over user research and strategy. The goal is to break things, learn quickly, and drive to an MVP or demo state as expediently as possible.

Typical Deliverables include Wireframe Design Sprints, Visual Design Sprints, Clickable Prototype and Style Guide. Fronted or full stack development as needed.

We help existing products and services live up to their full potential by drawing actionable conclusions from detailed analysis. We dig to the source of your pain points and develop solutions with validated results.

Typical Deliverables include Heuristic Evaluation & Expert Analysis, Usability Testing, Wireframe Design Sprints, Visual Design Sprints, Clickable Prototype and Style Guide. Fronted or full stack development as needed.

From collaborative data analysis to the delivery of winning experiences and designs, we deliver end-to-end services that transform products from the inside out. We help our clients deeply understand their users and develop experiences from SaaS to consumer products that engage and retain customers.

Typical Deliverables include Ethnographic Studies, Competitive Analysis, Discovery & Strategy Workshops, User Personas & Use Case Development, Customer Journey Mapping, Flow Diagramming, Information Architecture, Wireframe Design Sprints, Visual Design Sprints, Clickable Prototype, Usability Testing, and Style Guide. Fronted or full stack development as needed.

Our goal is to attract, delight, and maintain your customers. This requires a company culture driven by a uniquely tailored, end to end, customer experience lifecycle. We use design thinking methods and inventive marketing strategies to achieve successful, personalized omnichannel experiences, closing the loop in a seamless approach to customer re-engagement.

Typical Deliverables include: Focus Groups, Ethnographic Studies, Competitive Analysis, Campaign & Analytics Analysis, Discovery & Strategy Workshops, Buyer Personas & Use Case Development, Customer Journey Mapping, Flow Diagramming, Information Architecture, Strategy (Campaign, Brand Activation, Personalization, Influencer Marketing, Paid & Social Media, & Content), Concept Development, Brand Positioning, Brand Messaging, Copywriting, Asset Creation Content Creation, Wireframe Design Sprints, Visual Design Sprints, Clickable Prototype and Style Guide, Web & Application Development, Marketing Cloud Integration, Multi-variant Testing, Attribution Optimization, and Custom Analytics.

Designing Transformative Experiences

Startups & Software digital product innovation

From product ideation to full implementation we can help get your project off the ground. Our work ranges from new product conceptualization to usability fixes to key multi-pillar, platform releases to product team amplification. With more than 66% of our customers being acquired, our success rate is extraordinary.

INNOVATION & PROCESS TRANSFORMATION

From innovation initiatives to transformative business process changes, we are often brought in as the agent of change. We work with business leaders to bring together people, ethnography, new ideas, and technology to create new and viable platforms for their customers or organization.

INVENTIVE MARKETING & CUSTOMER EXPERIENCES

We take brand truths; develop persuasive concepts and content to deliver tailored, real-time customer experiences to tell the client story. We are equal parts user experience and cohesive marketing and connect across multiple networks. With inventive instincts, deep data and leading-edge technology, we help products deliver their truth to an audience yearning for authenticity.

It’s All in the Details

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RESEARCH

Operational solutions are born from data and insight: we take the time to study about your goals, ask the right questions to comprehend your business, your users and your rivalry and the problems or prospects that you are seeking to address. We then conduct ethnographic and modest research and analysis, apply the principles of user-centered design and assess all appropriate factors impacting the project to define the correct business aims, user needs, and tasks to be addressed.

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STRATEGY

We customize our practices and strategic services specific to each unique project. Understanding what drives your clienteles or users and where these overlap with your business aims, help us uncover the ideal track to engagement. We build roadmaps to success that are supported by data-driven research, user interviews, and our wealth of knowledge. We map out the customer voyage, diagram user flows, and develop an information architecture that provides an optimally structured, human-centered design. We use this data to develop impactful methods to service and product design, marketing strategies, brand positioning & messaging designation optimization, and custom analytics.

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CONTENT

Ideas plotted to surprise and amuse. UX-Pillow believes products should use their perception, purpose, and assets to engage with culture – to inspire, entertain and train in return, individuals will happily, generously, use their social encouragement to hype those brands and increase purchase intent. We have our core DNA in high-end design and creative. Our long account as a creative agency is a proof of our continued client successes strengthens that character. We use your brand’s idea, values, and character to develop stories, characters, and ideas for meaningful content, triggering for business and marketing success. UX-Pillow’s ongoing powers in content marketing including original video content drives our social media and consumer engagement experiences.

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UX DESIGN

The excessive design is vital to business. Our design-thinking lead process fills our organization and culture. Our designers are leaders in solving complex commercial challenges while giving users simple and unforgettable experiences. We focus on cross-channel, user experience design for web platforms, web-based software applications, CMS/CRM platforms, kiosks/displays, desktop software, custom operating systems and mobile applications. Our team is early adopters of technology that permits prototyping and collaboration. Our current design stack includes Sketch, Invision, and Zeplin. Our experienced and collaborative team create experiences that will delight your customers through innovative user experiences and interfaces.

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DEVELOPMENT

Our work is frequently the technology behind the technology. We shape the user experience by melding advanced technology with sole and personalized experiences. Our squad of experts leverages the best of cutting-edge technologies such as Big data, Cloud, Machine Learning, Curation, and Adaptive Understandings. Through communication, teamwork, and transparency, our supply and agile process guides the plans from defining the mission through developing and accomplishing without a hitch. From shopper mobile apps to enterprise-scale business applications, we are technology polymorphic and our work is built for reliability, flexibility, and gauge. We’re not married to a solution and will select the right tool for the right work or adjust to your existing marketing or technology stack based on your needs.

UX-Pillow Profile

Download the UX-Pillow company profile